1. What do I do if I received a Tampered box?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at 9370656087 or EKSOOT website.


  1. What do I do if I receive a Damaged/Wrong Product?

If you have received a damaged product, please reach out to our customer support team immediately at

A] 9370656087 or EKSOOT website. You should ensure the product is unused

B] Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)


  1. Are the colors of the products shown on the website accurate?

The colors of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of color, so it may slightly vary depending on the display screen.


4.What do I do if an item from my order is missing? 

Kindly reach out to our customer support team as soon as your order is delivered at 9370656087 or EKSOOT website.


  1. Will I get separate shipments if I buy 3-4 products or will it be in a single shipment?

All products will be shipped as a single shipment.


  1. Why is my order being Cancelled?

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.


  1. What is your cancellation policy?

If you wish to cancel your order you can reach out to our customer support team at 9370656087 or EKSOOT website.


  1. I just cancelled my order when will I receive my refund?

For prepaid orders refund will be processed within 7-8 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made. 


  1. What is your return and exchange policy?

Our returns and exchange policy gives you an option to return or exchange items purchased from our website for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging.


  1. How many times am I eligible for an exchange?

We only offer a one-time exchange policy. 


  1. Will my return order be picked up by your logistics team?

We offer a pick-up facility for locations which are serviceable by our logistics partners. The products must be unused, and unwashed and all the tags should be intact. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed. 

If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused, and unwashed and all the tags are intact. The return courier charges will be re-imbursed by us.