RETURN & EXCHANGE POLICY

• SAFETY FIRST
  We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on EKSOOT website or contact number. 
  
  
• EASY RETURNS
  Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 7 days of delivery of the product.
  
  
• HOW CAN I RAISE A RETURN REQUEST?
  Please reach out to support eksoot website within 7 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
  
  
• WHO PAYS THE SHIPPING CHARGES FOR RETURNED PRODUCTS?
  We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 7-8 business days from the date the request was placed.  If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be reimbursed by us.
  
  
• HOW MUCH TIME DOES IT TAKE TO GET MY REFUND?
  The refund will be initiated within 48 hours of approval from the returns team. The refund takes between 7-8 working days to reflect in your account.

NOTE: An important thing to keep in mind while sending back the product for return in case of damage:

•  All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
• All items should be free of make–up or tan marks 
• Returns/Exchange are not possible for color/print/style exchange. Please be sure of the same before placing an order.